1. Introduction and initial information provision_
2. Gathering relevant information by questioning leading to comforting, and confronting_
3. Effective closure of interaction and services_
4. Using Reflection to improve communication_
5. Personal Assumptions affecting communication_
6. Non-verbal communication_
7. Listening to achieve understanding_
8. Considering and managing different environments when communicating_
9. Holistic communication: Considering the Whole Person/s_
10. Misunderstandings and Conflict_
13. Telehealth or Telecommunication to deliver healthcare_
14. Social media_